Welcome to www.bungiestore.com, the Sunrise Identity online merchandise store featuring Microsoft approved Bungie branded merchandise. Please take a moment to read through this information before placing your order. It will help make your shopping experience much more enjoyable.

In the event that you have any additional questions or concerns, please do not hesitate to email us at contact-bungiestore@sunriseid.com.

Shortcut links:
How do I place an order?
May I place a phone order?
How long must I wait for my merchandise to arrive?
How do I pay for my order?
Will I be charged sales tax?
What is your return policy?
How do I return an item?
What if I have additional questions, comments and/or suggestions?
How do I contact Sunrise Identity?

FREQUENTLY ASKED QUESTIONS:

How do I place an order?
Beneath or next to each of the items in our collection, you'll see an 'Add To Cart' button.

To make a selection, just choose the quantity of items, the size and color (where applicable) and click the 'Add to Cart' button. The item(s) will then be added to your virtual shopping cart. Basic shopping cart information will appear on the bottom left part of the screen and will contain the current total of your order and the number of items. To view the contents of your shopping cart, review totals, add or remove items, click on the 'view cart' link.

When you've finished selecting products, click on the 'Checkout' link below your shopping cart information on the bottom left part of the screen. You will be transferred to a secured server where you will be required to enter your billing, shipping and payment information. Following completion of your order, you will receive an order confirmation via email. On all credit card orders, the order confirmation will also serve as your invoice.

Once your order is shipped, you will receive a shipment confirmation email containing a shipment tracking number. Please note that if you do not provide an email address at checkout, you will not receive either confirmation email.

May I place a phone order?
Due to the volume of orders and potential credit card related liability issues, we are currently unable to process phone orders.

How long must I wait for my merchandise to arrive?
Standard orders placed prior to 2pm PST, Monday-Friday, will be processed and shipped within two business days. Standard orders placed after 2pm PST, Monday-Friday, will be processed and shipped within three business days.

Standard ground shipping generally takes 5 to 10 business days to arrive. Additional shipping options are available for an additional charge.

Special rush requests will be accommodated, if possible. To place a request, please send an email to contact-bungiestore@sunriseid.com.

How do I pay for my order?
Orders must be paid for with an approved credit card. We currently accept Visa, MasterCard and American Express.

Will I be charged sales tax?
Sunrise Identity is required by law to collect applicable state sales tax on purchases sent to the following states:

Washington

California

Tennessee

New Jersey